The following sets out the terms and conditions of Your enrolment in a course with Navitas English Services Pty Ltd ABN 13 002 069 730. In these terms and conditions:
Course means a course offered by Navitas English in which You are or will be enrolled. Courses are delivered by Navitas English Services Pty Ltd (ACN 002 069 730), CRICOS Provider 00289M.
Tuition Fees mean Tuition Fees received in relation to a study period for a Course to be provided by Navitas English;
Course Fees means both the Tuition Fees and the non-tuition fees (if any) received by Navitas English in respect of the student;
ESOS Act means the Education Services for Overseas Students Act 2000;
Initial Course means Your Course or, if you have a Multiple Course Enrolment, Your Course with the earliest commencement date;
Multiple Course Enrolment means enrolment in more than one Course offered by Navitas English, whether the Courses are offered concurrently, consecutively or otherwise;
National Code means the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students established under the ESOS Act;
Navitas means Navitas Pty Ltd ABN 69 109 613 309;
New studies means new course(s) studied at another educational institution with whom Navitas English maintains a Direct Entry Agreement
Placement Test means a diagnostic and proficiency English language test taken under controlled conditions during the first day of Your Course
Principle Course means the main course of study to be undertaken where a student visa has been issued for multiple courses of study. The principal course of study would normally be the final course of study where the overseas student arrives in Australia with a student visa that covers multiple courses; and
You means the student named in the enrolment form and, if the student is under 18 years of age, his or her parent or legal guardian named in the enrolment form and Your has a corresponding meaning.
Navitas English complies with the Refunds and Transfers Policy and Code of Conduct of English Australia, the ESOS Act, the National Code and any applicable State and Territory requirements.
The Navitas English enrolment fee is payable once only and is only refundable in limited circumstances involving provider default. To the extent of any inconsistency between these Conditions of Enrolment which is to Your detriment and any national, State or Territory requirements with which Navitas English must comply, the national or State or Territory requirement prevails.
If You provide Navitas English with at least four weeks’ written notice prior to the commencement of Your Initial Course, Navitas English will provide You with a full refund of Tuition Fees for that Course and any subsequent Courses.
If You provide Navitas English with less than 4 weeks’ written notice prior to the commencement of Your Initial Course, Navitas English will provide You with a full refund of Tuition Fees for that Course and any subsequent Courses, less a 30 percent cancellation fee.
In circumstances other than where Navitas English ceases to provide the Course, no refund is payable for any of Your Courses after Your initial Course has commenced when you paid your fees in full. If you are on instalment payment plan, You will be required to pay the remaining outstanding fees.
Except as required under the ESOS Act or the National Code, where You transfer from a more expensive Course to a less expensive Course, no refund of the difference is payable.
If Your visa application is denied, as prescribed in section 47E of the ESOS Act, a full refund of all pre-paid Course Fees, less A$500 or five percent of the total amount of pre-paid fees received for the Course (whichever is the lesser), will be made provided that Navitas English receives a copy of the Australian visa refusal letter and that the reason for visa refusal is not due to:
(i) False, fraudulent, or misleading information and/or documentation
submitted by You or Your representative; or
(ii) not meeting visa conditions prescribed by the Department of Home Affairs.
If the visa refusal is due to either of the reasons outlined above, no refund will be made.
In the event a refund is granted, the refund must be made to the same credit card number or bank account from which the original payment was made. This includes payment received from third party, other than You.
In the event of late arrival, there is no refund and study weeks missed will be forfeited.
Navitas English reserves the right to suspend or cancel Your enrolment because of:
(a) Your failure to pay an amount You were liable to pay to Navitas English (directly or indirectly) in order to undertake a Course;
(b) You have breached a condition of Your student visa;
(c) if You are under 18 years of age, You refuse to maintain Your approved care arrangements without sufficient reason acceptable to Navitas English; or
(d) behaviour unacceptable to Navitas English, including but not limited to behaviour as described in the Navitas English Code of Conduct as published at www.navitasenglish.edu.au/apply/policies/code-of-conduct/.
If Your enrolment is suspended or cancelled by Navitas English in accordance with these Conditions of Enrolment, no refund of tuition fees is payable.
In circumstances other than where Navitas English ceases to provide a Course, refunds will be paid within 4 weeks of Navitas English receiving written request.
Navitas English reserves the right to cancel a Course due to insufficient numbers. In this event, unless Navitas English arranges for You to be offered a place in an alternative course at Navitas English’s expense and You accept that offer in writing, Navitas English will refund all Course Fees You have paid to date for the cancelled Course within 2 weeks of the date on which Navitas English ceases to provide the Course.
In the unlikely event of provider default resulting in Navitas English being unable to deliver all Courses in full in which You have enrolled, unless Navitas English arranges for You to be offered a place in an alternative course at Navitas English’s expense and You accept that offer in writing, You will be entitled to a full refund of all Course money You have paid to date. The refund will be paid within 2 weeks of the date on which Navitas English ceases to provide the Course.
In the unlikely event Navitas English is unable to deliver a course You have paid for and does not meet our obligations to either offer You an alternative course that you accept or pay you a refund of Your unspent prepaid tuition fees (this is called a provider’s ‘default obligations’), the Tuition Protection Service (TPS) will assist You in finding an alternative course or to get a refund if a suitable alternative is not found.
Entry to all Courses is subject to Your Placement Test, and/or Your official English test results.
Navitas English will use its best endeavours to ensure that students are aware of any available refunds under this policy, however, it is the responsibility of the student to be aware of any available refunds on their account and to maintain current contact details. Any balance remaining on the student account twelve months after the student has completed, cancelled or withdrawn from the program will be forfeited.
You will not be allowed to transfer to another provider in the first six months of Your study with Navitas English, if Navitas English is Your principal course. If you still wish to transfer before completing six months of study, you must obtain a release from Navitas English, unless:
If You transfer to a course at another registered educational institution (excluding English language studies) and You have met the institution’s published English score, or You have achieved a satisfactory level of English through Navitas English’s agreed pathways, You may be eligible for a transfer of the unused portion of pre-paid Tuition fees minus 30% of the total of that unused pre-paid Tuition fee amount which is retained by Navitas English as an administration fee. You must provide Navitas English with evidence acceptable to Navitas English of valid enrolment from the new institution and Your current attendance rate at Navitas English must be over 80 percent. Fees will only be transferred in full weeks. If You are granted a transfer, the remaining portion of Your Tuition Fees will be calculated from the commencement date of the new studies. You will not be released from enrolment at Navitas English prior to the commencement date of the new studies.
If You are under 18 years of age You must have written evidence acceptable to Navitas English that Your parent or legal guardian supports the transfer and written confirmation that the new institution will accept responsibility for approving your accommodation, support and general welfare arrangements if You are not being cared for in Australia by a parent or suitable nominated relative or legal guardian.
If You are successful in gaining entry to another Navitas college or Navitas university program, You may be eligible for a transfer of all remaining pre-paid Tuition Fees to the new Navitas college or university program.
Course Fees are not transferable to another person nor to another English language school, except for Hawthorn-Melbourne.
If Your Course at Navitas English is a prerequisite course in a package of courses, You will not be allowed to transfer to another provider except in limited circumstances as outlined in the Navitas English Transfers Between Registered Providers Policy (NES 2.20A) which can be found in Navitas English website https://www.navitasenglish.edu.au/assets/Policies/Policy-Transfer-Between-Registered-providers.pdf
Circumstances in which Navitas English will grant approval for a transfer include but are not limited to the following:
If You have paid Tuition Fees for a Course, Navitas English may allow You to defer or postpone Your commencement of that Course in the following circumstances:
(a) If You give Navitas English at least 4 weeks’ written notice before the commencement of the Course (You will have to pay any increase in Tuition Fees from the time of deferment to Your commencement of the Course);
(b) If You cannot start Your Course on the agreed start date because there is a delay in receiving Your student visa before Your Course commences; or
(c) If You have compassionate or compelling circumstances, such as:
death in Your immediate family (father, mother, child, sibling, spouse only); natural disaster in Your home country; You or Your dependant family member is seriously ill; You become pregnant; or You become a victim of a serious crime or trauma.
Approval for deferral or postponement of a Course is at the sole discretion of Navitas English. You must provide Navitas English with documented evidence in support of your application for deferral or postponement as required by Navitas English. If approved, Navitas English will advise Department of Home Affairs (DHA) accordingly accordingly and may hold remaining Course Fees as credit for up to 24 months from the date permission is granted. Unless expressly stated otherwise in these terms and conditions, You will not be entitled to any further deferral, postponement, refund or transfer of fees.
Supporting documents as specified by Navitas English must be included with the request. If You are under 18, the written request must be made by the parent or legal guardian who signed Your
original Application Form. Navitas English will:
A refund, transfer, deferral, postponement, suspension or cancellation of Your Course may affect Your student visa. DHA will assess Your situation individually in accordance with the DHA student visa
policies. You are advised to seek advice from DHA before making any changes to Your Course.
For more information visit the DHA website at homeaffairs.gov.au or phone 13 18 81.
You are required to give a minimum of 2 weeks’ notice to Navitas English if You wish to leave your homestay early. This notice period cannot commence during the first two weeks in Your homestay.
If you wish to take a break from Your homestay during the course, You will be required to pay 50 percent of Your homestay fee per week and for a minimum of 1 week’s break.
Navitas English reserves the right to charge an amendment fee for all changes to Your independent accommodation (A$110) and Your homestay (A$330) bookings after placement has been made.
Changes to or cancellations of Your independent accommodation will be assessed in accordance with individual independent accommodation terms and conditions.
No refund of airport transfer fees will be made if You do not notify Navitas English of Your flight details or any change of details less than 3 working days before arrival.
If you have used an educational agent or representative to act on your behalf in submitting the application, we will share your information with the representative in relation to your study life cycle with Navitas English and subsequent enrolments. Information shared includes but not limited to personal information, course fees, conduct and behaviour on school premises, academic information like attendance, course progress, and results, and other matters where Navitas English deems it important to notify your agent representative. You have the right to request Navitas English to cease supplying any information to the representative at any time.
If payment for your studies are received from the representative, the refund may be paid to that representative. Monies will be refunded in the currency in which they were paid.
The table below is provided as a guide only. This document in its entirety sets out the terms and conditions of Your enrolment with Navitas English.
Withdrawal from Course
| Notification Period | Refund | Cancellation Charge |
|---|---|---|
| Enrolment fee | ✕ | |
| More than 4 weeks prior to commencement | ✓ | |
| 4 weeks or less prior to commencement | ✓ | 30% of Tuition Fees |
| After commencement | ✕ | |
| Visa refusal (Proof of refusal necessary). Does not apply to cancellations due to breaches in visa conditions | ✓ | A$500 or 5% of Course Fees (whichever is the lesser) |
| Transfer from a more expensive Course to a less expensive Course | ✕ |
Cancellation from course by Navitas English
| Notification Period | Refund | Cancellation Charge |
|---|---|---|
| Cancellation due to Navitas English being unable to deliver the course | ✓ | |
| Cancellation due to breach of visa conditions and misconduct | ✕ |
Transfer of provider
| Notification Period | Refund | Cancellation Charge |
|---|---|---|
| Transfer to another registered educational institution or Direct Entry partner (excluding English language studies) because you have met the required English level. | ✓ | 30% of the unused portion of pre-paid Tuition Fees from the commencement date of the new studies |
| Direct entry to another Navitas College or Navitas university program | ✓ |
Government sponsored
| Notification Period | Refund | Cancellation Charge |
|---|---|---|
| If You are sponsored by Your government, and Your government considers the transfer to be in Your best interests and You provide Your government’s written support for the transfer acceptable to Navitas English | 100% of the unused portion of pre-paid Tuition Fees from the commencement date of the new studies |
Deferral/postponements
| Notification Period | Refund | Cancellation Charge |
|---|---|---|
| Deferral due to compassionate or compelling circumstances | ✕ |
Accommodation services
| Notification Period | Refund | Cancellation Charge |
|---|---|---|
| Accommodation Placement Fee | ✕ | |
| Homestay Family Registration Fee | ✕ |
Homestay
| Notification Period | Refund | Cancellation Charge |
|---|---|---|
| Visa Refusal (evidence required) | ✓ | |
| More than 14 days before homestay start date | ✓ | placement fee |
| Less than 14 days before homestay start date | ✓ | placement fee and 2 weeks homestay fees |
Carer
| Notification Period | Refund | Cancellation Charge |
|---|---|---|
| Visa Refusal (evidence required) | ✓ | |
| Less than 4 weeks' notice before carer start date | ✓ | 1 weeks' carer fees |
Airport Transfer
| Notification Period | Refund | Cancellation Charge |
|---|---|---|
| More than 3 days before airport transfer date | ✓ | |
| Less than 3 days before airport transfer date | ✕ |
You are required to achieve satisfactory course progress and, where applicable, attendance requirements.
More information can be found in Navitas English “Policy and Procedure- Monitoring Students for Satisfactory Course Progress” and “Policy and Procedure – Student Attendance” documents which can be found in Navitas English website https://www.navitasenglish.edu.au/apply/policies/ and also available in the Appendix section of Your Offer Letter.
You must advise Navitas English of Your current contact details, including, residential address, phone number, email address and emergency contact details, on arrival and if You change Your contact details You must notify Navitas English within 7 days. Your failure to notify Navitas English that You have changed Your details may result in automatic cancellation of Your visa without prior notice.
If You are under 18 years of age, the parent or legal guardian named in the Application Form must nominate a DHA approved relative (parent, legal guardian, brother, sister, step-parent, step-brother, step-sister, grandparent, aunt, uncle, niece, nephew, step-grandparent, step-aunt, step-uncle, step-niece, or step-nephew) to be Your carer. The relative must live in the city in which You will be studying and will be responsible for Your welfare whilst studying at Navitas English (with such care arrangements to be acceptable to Navitas English), or request that Navitas English make arrangements for Your care and welfare in writing.
More information on Navitas English Policy and Procedure on Under 18 Students available in Navitas English website https://www.navitasenglish.edu.au/apply/policies/
If You choose to pay via instalments, you will also be bound by the terms of the Instalment Payment Plan agreement. A non-refundable fee to set up the instalment plan agreement applies.
If in the unlikely event Navitas English is unable to deliver your Course on the dates and locations agreed with you other than a result of your failure to attend or otherwise meet your obligations under these Conditions of Enrolment, Navitas English will promptly notify you in writing outlining your options. These options will include:
(a) where available, an offer for delivery of your Course or an equivalent course at an alternative location or provider (you may choose to accept this offer or not); or
(b) should you not accept this offer (or if such an offer is not available), a full refund of Tuition Fees you paid that are applicable to the parts of your Course that Navitas English was unable to deliver.
Except as otherwise required by law, this clause sets out your full entitlements should Navitas English be unable to deliver your Course or part of your Course due to events outside its reasonable control (such as an industrial strike or act of God).
In consideration of Navitas English accepting Your application for enrolment as a student and providing tuition to You, You will not hold Navitas English, its related bodies corporate, their employees
or agents liable for, nor make any claim against any of them, and indemnify each of them against, any loss, damage, death, injury or liability which You may suffer or cause, in connection with Your
association with Navitas English, including:
(a) Your attendance at any premises owned, operated or controlled by Navitas English;
(b) Your attendance at any activity, whether sporting, cultural, recreational or otherwise, organised by or on behalf of or with the assistance of Navitas English or any activity of which Navitas English has any knowledge; and
(c) any accommodation, whether short-term or long-term, arranged for You by Navitas English.
If You are under 18 years of age, the parent or legal guardian named in the enrolment form requests that Navitas English enrol You as a student of Navitas English. In consideration of Navitas English
agreeing to enrol You, the parent or legal guardian:
(d) guarantees Your obligations under these terms and conditions of enrolment;
(e) will not hold Navitas English, its related bodies corporate, their employees or agents liable for nor make any claim against any of them in connection with Your association with Navitas English,
including the matters set out in paragraphs (a) – (c) above; and
(f) indemnifies each of them against any loss, damage, death, injury or liability which You may suffer or cause in connection with Your association with Navitas English, including the matters set out in
paragraphs (a) – (c) above.
This written agreement, and the right to make complaints and seek appeals of decisions and action under various processes, does not affect the rights of the student to take action under the Australian Consumer Law if the Australian Consumer Law applies.
These terms and conditions are governed in all respects by and interpreted in accordance with the laws of the state in which the school You attend is located in the Commonwealth of Australia.
All requests for refunds, deferrals, postponements or transfers must be made in writing addressed to:
Email
admissions@navitasenglish.edu.au
Post
Admissions Manager
Navitas English
Level 3, 255 Elizabeth Street
Sydney NSW 2000 Australia
Navitas English maintain procedures for students to submit formal complaints and appeals as detailed in the Policy & Procedure – Complaints Handling and Appeals (available from Reception and on the Navitas English website). Every prospective or current student of Navitas English, including those who experience incorrect, inappropriate or unfair treatment during their relationship with Navitas English, its agents and related parties providing courses and services, may access the procedures detailed in this policy.
(a) Formal Complaints
Complaints can be submitted by completing a Complaints Form (available on the Navitas English website or at the Reception of each centre), which can either be submitted in hard copy, emailed to
Navitas English staff or to NavitasEnglishNationalComplaintsandAppeals@navitas.com
A written outcome will be provided within 10 working days of Navitas English receiving the complaint.
If the complainant is not satisfied by the outcome provided by Navitas English they may decide to submit an Appeal or External Complaint (see below).
(b) Formal Appeals
A Navitas English student may lodge an Internal Appeal for reasons including, but not limited to:
Internal Appeals may be submitted by completing an Appeals Form (available on the Navitas English website or at the Reception of each centre), which can either be submitted in hard copy, emailed to Navitas English staff or to NavitasEnglishNationalComplaintsandAppeals@navitas.com
An Internal Appeal will be commenced within 10 working days of Navitas English receiving the Appeals Form and an outcome finalised as soon as practicable.
If the student is not satisfied by the Internal Appeal outcome, or otherwise, they may submit an External Complaint or Appeal to an independent body. For details of how to do this, please refer to the
Policy & Procedure – Complaints Handling and Appeals, available from Reception and on the Navitas English website.
As outlined in our Privacy Notice the information you provide us will allow us to deal with your enquiry and assess your application and, provide you with an outcome. We will also be able to provide you with the information about the course you have applied for; Navitas English; Your further studies provider; our local community. It is really important that you read and understand the Privacy Notice. If you have questions about the Privacy Notice please email: privacy@navitas.com and ask your question.
